Shipping and Returns
Shipping Information
1. Introduction
1.1 These terms and conditions shall govern the sale and purchase of products through our website
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
1.4 Please see the Royal Mail FAQ’s here for more information and amendments due to the coronavirus. Please note that we are unable to take responsibility for items lost in the post, neither being sent to us nor from us, nor for any delays in postage once it has left our possession, however we will always try our best to help locate them and will replace any orders lost in the post. You may need to send more milk/ashes etc if a kit or order is lost in the post. Please see our Sending Page for advice on posting during the global pandemic. If in any doubt, please do not order at this time.
WE POST ALL OUR ITEMS FIRST CLASS SIGNED FOR UNDER £50 AND SPECAIL DELIVERY OVER £51
Return and Exchange Policy
We want you to be completely satisfied with your purchase from Treasure Your Moments, but due to our products being handmade items made to order, we sadly do not offer refunds. However, if there is a problem with your item we will be happy to discuss other options with you, and possible remake an item.