top of page
Treasure Your Moments Help Center
Frequently asked questions
To make your order, simply choose your desired piece, select the size and colour from the dropdown menu, and use the notes section for any customisation requests. After checkout, we'll contact you with the address to send your keepsake items and confirm your jewellery details. We recommend sending items via recorded delivery. Before we complete your piece, we'll share photos for your approval. Once everything is confirmed, your jewellery will be ready and shipped within approximately 7 working days.
Our designs closely match the product images, but colours may vary slightly due to the natural pigments in ashes. If you're unsure about which colour to choose, feel free to reach out to us—we're here to help!
We can create keepsakes using a variety of items, such as ashes, hair, breast milk, sand, clothing, wedding dresses, and more. If you have something special in mind that's not listed, just let us know—we'd love to help!
To keep your keepsake jewellery looking its best, avoid contact with harsh chemicals, perfumes, or lotions. Gently clean it with a soft cloth and store it in a dry, airtight container when you're not wearing it.
bottom of page